Age effects on the online evaluation of a restaurant experience


In the context of a re-evaluation, we assume (first hypothesis) a lower score for older individuals when they are evaluated, which is validated significantly (p = 0.024). It should be noted that this relationship is nuanced by the fact of associating or not comment to its note since when no comment is affixed by the customer, age has no effect. On the contrary, when a comment is affixed, justifying a priority score awarded and attesting to a level of involvement of the contributor in its evaluation, the difference between the most extreme age groups is 0.7 points (Table 2). Individuals less involved in the writing of the commentary would give an average score that does not particularize the contributors according to their age. In addition, the sex of the contributors does not affect these results.


Comments on Restaurant Experience: Age Effects on Kitchen Quality and Atmosphere

 Satisfaction with a meal in the restaurant  that provide

 Would be based on three determinants (cuisine, service, and atmosphere) whose relative importance is to be checked from a total point of view and then according to age.

 In general, the quality of service and atmosphere of the restaurant are the most frequently cited in the comments elements. Table 3 highlights that positive ratings tend to be more about food quality, while negative comments are more about the quality of service. Thus, the service does not appear as a criterion of satisfaction but rather as a reason for dissatisfaction asking the question of critical incidents occurring during the service